Order Online and we’ll bring it to your vehicle!
Co+op Curbside At-a-Glance:
Click on link below to be redirected to our Web Store.
Current member/owners, click “Login” then “Setup Online Account” and follow prompts to set up your Web Store account. This applies your owner benefits to all online purchases. If you experience any issues, please give us a call at 540-343-5652 Ext. 0.
Non-Owner/Members simply start shopping and enter payment and contact information at checkout.
Place your order, choose a pickup time, and check out.
When you arrive at our Grandin Road store during your scheduled pickup time slot, call the store at 540-343-5652 Ext. 0 and inform us that you have arrived.
Your groceries will be brought to you shortly.
EBT/SNAP customers: please choose “Pay at Pickup” option when choosing a payment method. Currently, the USDA requires SNAP/EBT users to pay in person. To complete your order, come into the store and use your card at the register.
For more information about shopping online, please read the following or give us a call at 540-343-5652 Ext. 0.
Co+op Curbside Frequently Asked Questions
What is Co+op Curbside and how does it work?
Co+op Curbside is an online grocery ordering service from Roanoke Co+op that allows you to place a grocery order online from the comfort of your home. When you arrive for pickup, our team will bring out your order and load it into your vehicle.
What kinds of products can I buy through the pick up service?
You can use Co+op Curbside to order most of the products we carry at our Grandin location.
EXCLUSIONS: Co+op Deli items, items in bulk bins, and alcoholic beverages are not currently available to order online. Due to online credit card processor restrictions, some body care, vitamin and supplement items are not available to purchase online.
Are there fees and minimums for using Co+op Curbside?
There is no required minimum order. Order as little or as much as you like.
There will be a low $5 service fee applied to each order through August 31st. At that time, we will reassess the fee structure and make any necessary adjustments. Our goal is to cover the cost of this service, not to make a profit on the service fee.
As a current member/owner, how do I set up an online account for the first time?
Current member/owners, click the “Login” button in the top right corner, then the small green “Setup Online Account” button near the bottom of the page. Follow the prompts to set up your web store account. You will have the option to receive a confirmation code by text, e-mail or phone call. Please use the phone number or e-mail associated with your owner/member account. Enter the code sent to you and create a new password. If you need assistance, or would like to update your contact information on file, please give us a call at 540-343-5652 Ext. 0.
What if I am not a member/owner? Can I still shop online?
Yes! Anyone can place an order on our web store. If you are not a member/owner, simply start shopping. You will be prompted to enter your contact information at checkout.
How do I place an order and reserve a pickup time?
To order, click “make Roanoke Coop Grandin your home store” and start adding products to your cart! Orders can be placed online anytime, 24 hours a day, 7 days a week. When checking out, you will be provided with a range of available time slots for pickup. Choose the most convenient for you. Pickup times are available in 1-hour time slots between 10am and 7pm daily. For same-day pickup, order before 10am and choose an available evening time slot. All other orders will be next-day pickup. This provides our staff with the necessary time to prepare your order.
How far in advance can I schedule a pickup time?
You can reserve an available pickup time between 8 and 30 hours after placing your order. This ensures you receive the freshest products possible. If none of the available time slots work for you, we encourage you to save your order and check back later when other times slots become available.
How do I pay for my order?
For the safety of our shoppers and staff, Co+op Curbside orders must be paid using our secure online checkout. We accept all credit cards, debit cards, and store gift cards. Cash and checks cannot be accepted at this time. If you are using EBT/SNAP, please choose the“Pay at Pickup”option when choosing a payment method. Currently, the USDA requires SNAP/EBT users to pay in person, so you will need to come into the store and complete your transaction at the register.
How will I know the final amount charged to my credit card?
As you add items to your shopping cart, you will see a running total on the left of the screen. When you are finished shopping and ready to check out, the Grand Total is the amount your card will be approved for. Your payment will not be finalized until our team has shopped your order. If it becomes necessary to omit an item from your order, the total amount charged to your card may be less than what appeared at checkout. Your total will never be more than the approved amount. At pickup you will receive a receipt reflecting the actual amount charged to your card, and a team member will go over any items we could not fulfill.
What do I do when I arrive at the Grandin store to pickup?
When you arrive to pick up your order, please park in the first available parking spot closest to the entrance to the Grandin Road store. Call us at 540-343-5652 Ext. 0 to let a team member know you are here to pick up an order. We will ask for your name, a description of your vehicle and where you are parked. A co-op team member will deliver your groceries to your vehicle, load them up, and you’ll be on your way in minutes! No tip is required or expected.
Can I add items to my pick up order?
No additions or substitutions can be made to any Co+op Curbside order once the order has been placed.
How will my groceries be bagged?
Your groceries will be appropriately sorted and stored in a refrigerator, freezer, or shelf while awaiting pickup. A team member will bring the order to your car in paper bags. We cannot accept personal reusable shopping bags at this time. If available your groceries can be packed in cardboard boxes, just let us know in the notes field when placing your order.
What if I am unable to pick up my order on the scheduled day or time?
If you are unable to pick up your order during your time slot, please contact us at 540-343-5652 Ext. 0 as soon as possible to reschedule.
Can someone else pick up my pick up order?
Yes, another person can pick up your order. When you place your order just let us know in the notes field who will be picking it up.
How do I know I received everything I ordered?
Our staff will carefully check your order to ensure that all items are included. You will also receive a receipt from our Co+op Curbside team member that you may review while your groceries are being loaded into your vehicle. If you have a question about your order once you unpack your items, please contact us at 540-343-5652 Ext. 0.
Do you accept coupons and discounts?
Unfortunately, we are unable to accept coupons for online purchases at this time. Owners may use their monthly 10% Off credit, simply check the box beside “Owner 10% Off” in “Optional Promotions” under “Order Instructions” during checkout.
Are tips accepted for pick up?
No tip is required or expected.
How are weighted items chosen?
For weighted items, such as produce and meat, our staff will choose the items that most closely match what you’ve ordered without going over. Since your credit card is authorized for a specific amount, we cannot choose an item that weighs more that what you have paid for. For example, if you ordered 2 lbs of chicken breast for a recipe, there may only be 2 packages of chicken available, one that weighs 1.75lbs and another that weighs 2.15lbs. Our shopper will need to select the 1.75lb package to keep the price under what was purchased online. In this case It would be best to order a little more than what you need to be assured you get a 2lb package.
I like to pick my own produce and meat. How do I know you’ll pick the freshest available?
Quality is our top priority. Our staff will hand-select produce, meat and seafood items for each order with great care. These items will then be stored appropriately, including refrigeration or freezing, until time for pick up.
How do I communicate special requests when ordering online?
If you have special instructions for certain items (for example, 2 ripe avocados, and 2 hard avocados) or are willing to accept substitutions for an item of the same price or lower (please substitute red leaf lettuce if the green leaf is out of stock) you must provide that information during the ordering process. This can be done in the shopping cart by clicking “Add item instructions” under the corresponding item.
For general requests and instructions please use the “Order Instructions" field in the shopping cart.
How do the products stay fresh until my order is ready for pick up?
Your items will be selected as close to your scheduled order pick up time as possible and stored appropriately for maximum freshness, including refrigeration and freezing for items that require it.
What if an item in my order is unavailable in the store?
We always strive to keep items in stock, however, an item you’ve selected may occasionally be unavailable when it comes time to pull your order from the shelves. You will not be charged for any item you do not receive. If you specify a substitution under “add item instructions” on an item, we will do our best to accommodate your request.
Can I request an item substitution?
When you place your order, you may indicate item substitutions in the “add item instructions” field. We will fulfill your request whenever possible if the substitution requested is of equal or lower cost.
Requested substitutions may include conventional for organic, generic for brand names, one flavor for another, etc.
Any special dietary items (gluten-free, sugar-free, lactose-free, vegan) will be substituted with items that meet the same dietary requirements or left off the order if no options are available.
What if I am not satisfied with something when I get home?
If you have questions or you’re not 100% satisfied with your order, please contact us at Co+op Curbside 540-343-5652 Ext. 0 or heidi@roanokenaturalfoods.coop.