Coronavirus COVID19 Updates

Posted on Monday, March 23rd, 2020 in Front Page Banner, General.

Update 4.3.2020

Poker Chip Program

We will not be passing out poker chips at the register until we get through the COVID19 crisis. All we will lose is the chip. Our new motto is; Keep the donation – lose the contamination. We will donate $540 across all four charities, that’s $135 per organization. This month we are featuring Children’s Trust, Roanoke Community Garden Association, Roanoke Diversity Center, Gainsboro SW Community Organization.

Protection at Checkout

We have installed plastic shields at our registers at our Grandin store to protect both our shoppers and our cashiers.

We also are providing gloves at the registers for shoppers to use while shopping and paying for your groceries.

Owners 10% Days
Starting in April, we will temporarily change the way we do our 10% Off Days for our Owners. Owners will receive a one-time credit on their account for 10% Off a shopping trip each month. So in the month of April, each owner’s account will have a credit for 10% Off that expires on April 30. Then on May 1, each account will receive another credit that expires on May 31, and so on.

We want our owners to get the best value possible out of their ownership and we understand that encouraging everyone to come out on one Saturday is not a good idea in regards to social distancing and product supply. 

Once we get on the other side of this health crisis, we will evaluate this change and see if it is a benefit to the co-op and our owners.

Fresh Deals
After March 31, we are temporarily suspending our advertising efforts around our in-house sales flyer, Fresh Deals. This is due to uncertainty in the supply of these products; we can’t guarantee quantities until the supply chain catches back up. When we have the products available, you’ll still receive the great prices we have negotiated for on your behalf, but we won’t be advertising the specials until further notice.

We will continue to advertising Co+op Deals. Be aware that demand is high and we can’t guarantee the product will be in stock during the sales period.

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Update 3.25.2020

The seating area at our Grandin store will be closed until further notice.

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Update 3.24.2020

A Message from our Board of Directors

March 24, 2020

Dear Owners and Community Members

Thank you for your loyal patronage to Roanoke Co+op and commitment to cooperative principles and values.  Our Co-op has thrived for decades due to our owners. 

We recognize that each of you is impacted by the current pandemic. Despite the uncertainties and challenges that this situation poses, we want to assure you that we remain committed to our goal of providing you the healthy and natural foods that you expect from our Co-op.  We intend to remain open to serve you. We are working closely with Bruce Phlegar, our General Manager, to monitor the evolving situation.  Management will be informing you via email and social media regarding any necessary operational changes that will affect you.

The board of directors will continue to meet monthly on a remote basis, rather than in person. We will be making plans to stay connected with owners for the duration of the current situation.  Once the plan is in place, we will let you know how and when we will stay in touch. 

We wish each of you the best as we work through this challenge together.  

Sincerely,

Board of Directors 
Roanoke Co+op

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Updates from the Co-op
Please note that all changes are temporary and subject to change at any time. We are doing our best to stay up-to-date with CDC recommendations and keep everyone updated as we make operational changes to best serve our staff and community and keep everyone safe. Thanks for your patience and understanding!

Store Hours
Grandin is open 7AM – 8PM.
Downtown is open 10AM – 7PM

This will give us time to sanitize and clean even more thoroughly; restock depleted shelves as much as possible; and give our staff a small bit of time to rest and recharge.

Reusable Bags and Bagging Your Groceries
Due to the current health concern, customers wishing to use reusable bags need to bag their own groceries. We will be happy to bag your groceries in a fresh paper bag/s.

Out of Stocks
Because of nationwide shortages during the COVID-19 crisis, grocery store inventory levels are lower than usual. We continue to work with our suppliers to get the products that are available, and we expect regular deliveries to resume soon.

Our local vendors have been very good about getting product to our stores! Thank you!

Grab N’ Go
We are temporarily suspending Hot Bar and Salad Bar Service in our Deli. We’ve move to prepacked meals which can be found in the Grab N’ Go case next to our Soup Bar. Soups are also prepacked in the Grab N’ Go case. Hot bar items are packed in microwavable containers for your convenience.

We are also temporarily suspending our Fresh Made To Order items including Signature Sandwiches, Juices & Smoothies.

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